Visa information
Customer Service
Compliments and Concerns
It is our constant endeavor to offer a fair and professional service to all our customers. Your feedback is extremely valuable to us (both complaints and complements). We remain committed to deliver high standards of service to our customers and hence always eager to hear from you.

If you have received particularly good service from us, or if you have any complaints or comments or are concerned about the standard of service you received, please let us know:

By filling up with Customer Feedback Form available at the Application Centre
By filling in the Feedback Register available at the Application Centre
By writing to us on

Your feedback at no stage has any influence on the Visa Application process; hence please feel free to give us your candid feedback.

Providing your personal details is optional.

General Queries
For all your general visa related queries please contact our Call Centre or you can also write to us at.

Information Email ID VAC Location Ivano-Frankivsk
Uzhorod Kiev
Odessa Lutsk
Ternopil Kharkiv Dnipropetrovsk Khmelnytskyi